The Guest Services Representative is responsible for creating a hospitable guest experience and for performing tasks associated with the front desk. The Guest Services Representative position is a member of the Welcome Team.

PRIMARY DUTIES & RESPONSIBILITIES:

This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties and is not intended to be all-inclusive. The following requirements may change depending on the individual property and may change over time.

People Excellence: Exhibit a Heart for Service for Guests and Team Members with a dedication to great customer service and teamwork.

Product Excellence: Deliver a great guest experience by connecting with friendly and smiling service and a fast and accurate check-in as outlined in the Customer Service Manual including:

Guest registration, computing and collecting payment, and verification of credit card transactions

Read and run various reports

Make and confirm guest reservations

Maintain records of assigned and available rooms

Sort and rack incoming messages and mail

Maintain cleanliness and appearance of the front lobby

Proactively recognize and address guest concerns

Identify sales opportunities to increase revenue

Report any safety and security issues that require attention

Complete the Shift Checklist

Guest Excellence: Cheerfully interact and assist guests with information regarding property and local amenities

Partner Excellence: May perform duties from other property positions as needed or assigned in order to maintain proper operations of the property

Other duties: Miscellaneous other tasks as required and assigned by Supervisor or any other member of Management which may include crossfunctional job duties

Participate in all training and safety meetings.

All Team Members are expected to act in a safe manner at all times and report any unsafe conditions to their supervisor immediately

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

Computer proficiency.

Good communication skills

Ability to work with minimal supervision and follow written and verbal work instructions

Working safely is a condition of employment. Safety is everyone’s responsibility.

New hires must meet all Motel 6 / Studio 6’s employment qualifications in place at the time of hiring
7 AM to 3 PM, 3 PM to 11 PM, 11 PM to 7 AM

About Motel 6 North Richland Hills

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